/CAPACITY TO ENTER INTO A PURCHASE AGREEMENT
The customer acknowledges his legal capacity and competence to enter agreements and to be legally bound by the present TAC. BEEN by D’HEYGERE requires that all purchases be made by adult individuals, 18 years of age or older.
/CHARACTERISTICS OF THE PRODUCTS
BEEN by D’HEYGERE strives to present as clearly as possible the important characteristics of the products on the products page. The customer must read these. The information and photographs are provided for informational purposes only and are not legally binding. BEEN by D’HEYGERE has taken every care that the pictures online are as representative as possible of our products. Colour differences however may occur and can vary from screen to screen.
Unless otherwise specified on the site, all of the products sold by BEEN by D’HEYGERE are new and comply with current applicable legislation. BEEN by D’HEYGERE reserves the right to modify the selection of products available.
Prices shown on our website are in Euros, and include 21% VAT (Value-Added Tax). Based on your location, import duties and taxes apply. We do not cover shipping costs, and any additional fees incurred for the delivery of the product(s) are the responsibility of the customer. The total price will therefore vary from the originally stated price based on your location, shipping and other additional costs. The customer is informed of these additional costs during the order process and before the final validation of the order.
The applicable price of a product is that displayed on the website on the date of validation of the order by the customer. However, BEEN by D’HEYGERE reserves all rights on the fluctuation of pricing (for example in case we discover an error in the price of the goods you have ordered), and will notify the purchaser if a modification has been made to the originally stated price. In this event, we will give you the option of reconfirming your order at the correct price or cancelling it.
If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Customs/import duties and taxes are payable by the customer for all deliveries outside the European Union due to regulations of varying countries. These duties and taxes are charged once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by the customer. You hereby accept that BEEN by D’HEYGERE has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes. Please check with your local customs officials for all necessary information regarding your online order.
An e-mail is automatically sent to the customer to confirm receipt of the order, provided that the e-mail address given on the order form is correct. This e-mail will contain your order number and the details of your purchase. This e-mail serves for informational purposes and also aims as a future reference. Therefore, the customer must store it. BEEN by D’HEYGERE will also store an electronic copy of the documents concerning the orders of the customer.
/ORDER DATE AND ORDER PROCESSING
The order date is considered to be the date of validation of the order by the customer. Orders placed before 1pm Monday to Friday (excluding national holidays) will begin processing the same day and, after payment verification and checking the availability of the merchandise, will ship within 3 weeks (due to the brand new start of our web-shop). Any orders placed after 1pm Monday – Friday will begin processing the following business day.
/MEANS OF PAYMENT
Customers can pay their order online on our website through Paypal. We are unable to accept payments by any other payment method than mentioned here above. The customer guarantee BEEN by D’HEYGERE that they have all the authorizations required and the required capacity to use the chosen method of payment. Card fraud is illegal and will lead to prosecution in all cases.
By placing an order online on the BEEN by D’HEYGERE website you authorize BEEN by D’HEYGERE by to process a charge or charges on your credit card for the amount of the total order price for the goods which the customer has purchased.
All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to BEEN by D’HEYGERE, we will not be liable for any delay or non-delivery.
BEEN by D’HEYGERE has taken all necessary steps to ensure the security and confidentiality of the data transmitted online (online payment on the site), through the usage of SSL (Secure Socket Layer). The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment.
However, BEEN by D’HEYGERE shall not be liable for any damages suffered as a result of the use of electronic means of communication such as viruses or interception or manipulation of electronic communications by third parties.
BEEN by D’HEYGERE will never ask you to send any personal details (such as credit card details via e-mail). Should you receive an e-mail claiming to be from BEEN by D’HEYGERE requesting this kind of information please do not respond but contact us immediately.
The delivery costs are charged to the customer according to the weight of the parcel (including possible packaging and gifts), and the place of delivery.
Handling and packaging costs are included in the delivery fee. The customer will be informed of the exact fees (and additional taxes) before final validation of the order.
All possible custom charges incurred are the responsibility of the customer (see ‘Customs duty’).
The chosen transport carrier by BEEN by D’HEYGERE is B-post.
We can currently only fulfill an order to a delivery address which is a residential or an office address. BEEN by D’HEYGERE ships to all countries where our B-Post carrier can assure a delivery.
Please note also that BEEN by D’HEYGERE is unable to redirect orders to a different address once the goods have been dispatched by B-Post.
/SHIPPING LEAD TIMES
In the first few weeks after the launch of the web-shop we expect it can take up to 3 weeks to prepare an order for shipping in particular for the processing of the order, the preparation and packaging of the products, before the dispatch of the available products.
If it appears impossible to comply with the aforementioned shipping period, the customer will be notified of a new dispatch time. The customer needs to confirm the delayed order. Moreover, the customer may be offered an option to cancel the order and to receive a refund, if certain payment has already been made.
/TRANSPORT LEAD TIMES
Delivery times are estimates and commence from the date of the dispatch. The transport lead timescales offered to the customer through B-Post is Standard: delivery within 10 to 15 days.
Estimated delivery times are given solely on an indicative basis, with restriction of eventual contingencies beyond BEEN by D’HEYGERE’s control. BEEN by D’HEYGERE by shall be under no liability for any delay or failure to deliver the products within the estimated timescales. BEEN by D’HEYGERE is not responsible for any delays caused by unforeseen factors or destination customs clearance processes.
/PACKAGING AND DELIVERY
The products will be packaged in compliance with current transport standards, to ensure maximum protection of the products during delivery, customers are asked to comply with the same standards when returning products (see ‘Cancellations, returns and exchanges’).
/TRANSFER OF OWNERSHIP
BEEN by D’HEYGERE remains the owner of the ordered products until the customer has fully paid them.
The transfer of risk of loss or damage to the products shall have effect as from the customer’s acceptance of the parcel. Upon signature for any goods delivered the responsibility for the purchased goods passes to the customer.
/RETURNS AND EXCHANGES
We hope you will be satisfied with the goods purchased on our website. However, our customers are entitled to cancel their order and return the products after giving a formal written notice of return within 14 days following the delivery date of the goods. When no notice is received, BEEN by D’HEYGERE will consider your acceptance of goods as final. In all cases, exchanges, returns or refunds must be requested from and granted by the BEEN by DHEYGERE customer service at firstname.lastname@example.org before sending us back any goods.
All return shipping costs inherent on returning the products are to be paid by the customer. Please do not forget to inform the transportation carrier that the goods you are sending back are a return.
We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means it is unworn, unwashed and has all the different tags attached. It should also be returned in its original packaging.
There is no charge to exchange an item for a different size. All size exchanges depend on stock availability. Transportation needs to be arranged by the customer and shipping costs are to be paid by the customer as well.
BEEN by DHEYGERE has no control on import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.
BEEN by D’HEYGERE reserves the right to claim a compensation for possible damage occurring to the returned products.
/RETURNING THE PRODUCTS
Products should be received within 14 days of receiving the confirmation of BEEN By D’HEYGERE on the following address: BEEN by D’HEYGERE – ‘Returns and exchanges – Groeningestraat 25– 8500 Kortrijk – Belgium. You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely.
Items should be returned unused, unworn and unwashed. Where provided, any designer packaging, authenticity cards, hangtags, labels, security seals, gift boxes, dust bags or any other should be included with your return.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or refused a refund.
/RECEIVING YOUR REFUND
Upon acceptance of the merchandise for return, BEEN by D’HEYGERE will send an email notification to the customer and the refund (the value of the returned goods at the time of purchase and the original shipping cost) will be processed within 30 business days.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
In case the returned item is not in the original condition or cannot be resold BEEN by D’HEYGERE reserves the right to refuse the refund or to claim partial repayment of the price of the product.
Outside the European Union, customs duties, sales taxes and exchange rates are non-refundable through BEEN by D’HEYGERE.
Late returns (outside of the abovementioned timeframes) may be accepted at the discretion of BEEN by D’HEYGERE.
We reserve the right to reject returns or exchanges that do not comply with the conditions and required procedures stated above. If your request for a return or exchange is not accepted, the merchandise will be shipped back to you at your expense and a refund will not be granted. For any questions, concerns or inquiries, please email email@example.com
These TAC together with all our policies and procedures, as also the relations between customers and BEEN by D’HEYGERE, are governed by Belgian law. Any dispute for which an amicable settlement cannot be found shall be referred to the competent Courts of Kortrijk, Belgium.
Any change in the legislation or regulations or a court ruling that invalidates one or more of the clauses of the present TAC, cannot affect the validity of the present TAC. Such a change or ruling cannot on any account allow customers to disregard the present TAC. The applicable TAC are those in force at the time of the recording of the customer’s order.
Any requirements that are not explicitly dealt with herein shall be considered to be governed by normal practice in the in-home shopping sector for companies whose headquarters are located in Belgium. The present TAC apply to all purchases made on the website as long as the store is online.